Position Detail

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Student Financial Services Counselor (#752)

Hiring Range:
$19.00 – $20.00 Hourly
Date Posted:
Staff in Student Financial Services
Search Status:
Position Filled - not Accepting Applications
Apply Now:
We are not accepting applications for this position at this time.

Position Overview:

The Student Financial Services (SFS) Counselor provides information and services to prospective and enrolled students and families with regard to financial aid, college financing programs, and student accounts. In addition, the counselor reviews financial aid applications to assure accuracy and completeness, determines federal and institutional eligibility for a subset of applications, and performs relevant project work and program support. The SFS Counselor reports to the Senior Associate Director of Student Financial Services. Counselors work independently on most daily tasks but consult regularly with others in the office, as needed.

Essential Duties and Responsibilities:

  • Assist prospective and current students and families in managing the financial aspects of their Mount Holyoke education. 
  • Contact students and families to collect necessary information to complete financial aid files, resolve conflicting information and resolve ISIR rejects/issues.
  • Provide secondary oversight for student employees and also act as support to student staff as needed.
  • Participate in training sessions and stay current on federal regulations and guidelines.
  • Provide operational support to office communications efforts (edit and update office communications, run daily communication job processes).
  • Process federal verifications as mandated by federal law. Review the students and or parents federal income tax information for correctness and compare information on FAFSA.
  • Collect and/or analyze financial data on assigned students to determine aid eligibility and make awards within federal and/or institutional guidelines.
  • Keep Senior Associate Director of SFS informed of issues and concerns raised by inquiries; identify and recommend changes in processes to better expedite financial aid process (both general and student specific).
  • Develop and maintain documentation of office procedures and identify opportunities to leverage technology to streamline processes.
  • Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse, and respectful college community. Demonstrate fair and inclusive behavior when interacting with staff, faculty, students, and visitors to the college. Promote a flexible, collaborative, and inclusive work environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
  • In the absence of student employees, image financial aid and student account documents, store documents electronically, and provide coverage for the front desk.
  • Process information exchange forms from scholarship agencies, GRE fee waiver requests, etc.
  • Provide general office administrative support as needed. 
  • Perform other miscellaneous job-related duties as assigned. 

Qualifications & Skills:


  • Strong written, spoken and interpersonal communication skills. 
  • Able to manage time, tasks and projects with a high degree of independence. 
  • Strong customer service skills.
  • Completes tasks accurately, on deadline and with a keen attention to detail. 
  • Demonstrates experience with desktop office applications such as MS Office and comfort with learning new technology.
  • Changes pace quickly and adapts to new regulations, systems and/or system changes.
  • Is well organized, self-motivated, and a problem solver.
  • Able to work both independently and collaboratively.
  • Ability to travel (infrequently) for outreach programs and training


  • Bachelor’s Degree or equivalent experience.
  • Experience working with families (students and parents) in a private college or university setting.
  • Experience with Colleague® by Ellucian, PowerFAIDS, COD, NSLDS, FAA Access, ELM as well as payment plan and online payment vendor systems.  

Mount Holyoke College is an Equal Opportunity Employer.

Mount Holyoke College is committed to enriching the educational experience it offers through the diversity of its faculty, administration, and staff members. Mount Holyoke seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, and relevance in a global society. In furtherance of institutional excellence, the College encourages applications from individuals from underrepresented groups, including faculty, staff, and administration of color, diverse gender identities, first generation college students and individuals who have followed non-traditional pathways to college, and individuals with a demonstrated leadership commitment to including diverse backgrounds and perspectives.