Position Detail

Dispatcher Part-Time 32 Hrs. (#783)

Hiring Range:
$16.62 – $ Hourly
Date Posted:
11/21/2018
Type/Department:
Staff in Campus Police
Search Status:
Search Is Open - Accepting Applications
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Work Schedule

Sunday, Monday, Friday & Saturday 7:00am - 3:00pm (schedule may change based on shift bid)

General Duties

Answer department phone lines and radio frequencies; provide appropriate assistance to callers. Dispatch officers as appropriate and log all department activity. 

Specific Duties & Responsibilities

  • Promptly & accurately answer all department emergency and non-emergency telephone lines
  • Promptly dispatch patrol officers.
  • Handle after-hours and weekend calls for maintenance problems
  • Contact facilities staff via established on-call protocols
  • Monitor alarms of all types and immediately take action according to department policies & procedures.
  •  Periodically monitor security cameras and advise officers and staff responsible for monitored areas, as appropriate, of any issues observed.
  • Maintain certification on the use of and utilize the state and federal Criminal Justice Information Systems.
  • Regularly review CJIS information on shift and relay relevant information to officers.
  • Accurately and promptly log in the department’s dispatch computer system all calls for department assistance, officer activity, and assistance provided by dispatchers such as replacement one card issuance, found property, etc.
  • At the beginning of each shift review logs, postings, CJIS system output, etc., since their last tour of duty to familiarize themselves with the activity occurring in the department since they last worked.
  • Make notifications to college officials and other agencies during emergency situations.
  • Receive & assist visitors to the department.
  • Support and uphold the department’s mission and community-policing philosophy.
  • Answer & direct calls on college switchboard(s) ringing to dispatch.
  • Other duties as assigned.

Qualifications

  • Previous dispatching experienced preferable.
  • Demonstrated customer service skills.
  • Ability to multi-task and to prioritize work.
  • Ability to function calmly & efficiently in emergency situations.
  • Minimum of a high school diploma.

Hiring Process

  • Candidates must submit three letters of reference prior to final offer of employment.
  • Qualified individuals are invited for interviews; undergo a personal, criminal, and employment background check. This process generally lasts 2-5 weeks depending on the candidate pool.

The Campus Police Department is an accredited progressive community policing agency with strong service orientation.

The Department encourages qualified candidates to apply, even if they have applied previously. These positions will be open until filled. Applications will not be rejected due to unintentional errors, and applicants may ask to correct errors prior to a conditional offer being made before they or the department discovers the error.

Mount Holyoke College is an Equal Opportunity Employer.

Mount Holyoke College is committed to enriching the educational experience it offers through the diversity of its faculty, administration, and staff members. Mount Holyoke seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, and relevance in a global society. In furtherance of institutional excellence, the College encourages applications from individuals from underrepresented groups, including faculty, staff, and administration of color, diverse gender identities, first generation college students and individuals who have followed non-traditional pathways to college, and individuals with a demonstrated leadership commitment to including diverse backgrounds and perspectives.