Position Detail

Art Museum Monitor (#890)

Date Posted:
08/02/2019
Type/Department:
Staff in Art Museum
Search Status:
Search Is Open - Accepting Applications
Apply Now:
Would you like to apply for this position?

Reporting to the Museum Registrar/Collections Manager the Museum Security Guard is responsible for greeting visitors, providing general information, enforcing museum protocol, and ensuring the safety of the art on view. The guard acts as first responder in alerting Campus Policy to situations that affect the safety of the visitors or that compromise the security and well-being of the art on view. The guard is assisted by and oversees one to two student monitors on weekends and during special events. Candidates must be committed to providing a welcoming experience for all visitors and enjoy working with people of diverse backgrounds and gender identities.

The Museum Security Guard position is a part-time, 32 hours every two weeks, or 16 hours per week. Currently, the scheduled shifts are shared with one other position, each guard working Friday–Thursday every other week (off on Mondays); plus additional hours as needed for special events and tours on evenings and weekends. Schedule may be reconfigured depending on availability of both guards. 

Security Duties:

  • Understands the mission of the Museum and aligns performance and actions with the values of the College and its inclusive community
  • Follows established opening and closing procedures
  • Is alert and observant in monitoring visitor interaction with objects on exhibit or displayed for class visits
  • Recognizes emergency situations, and then responds quickly and calmly, applying sound judgement in situations including: fire (alarms); medical or physical accident; environmental changes; art damage; suspicious behavior; vandalism; theft
  • Ensures visitors use only pencils and do not bring large bags, food or drink into the galleries
  • Monitors use of photographic equipment
  • Assists with controlling access to secured art storage spaces

Visitor Services Duties:

  • Assists with setting up and removing folding stools used by students or visitors
  • Assists visitors with special needs (wheelchair provided by Museum)
  • Provides information about exhibitions and events as well as the MHC campus
  • Helps facilitate communication between visitors (especially students and faculty) and museum staff
  • Assists with inventory and availability of museum literature (newsletters, brochures, maps, etc.)
  • Maintains visitor and class use statistics

Other Duties:

  • Periodically checks galleries for missing or damaged labels or typos in label text and informs staff
  • Assists with cleanliness of exhibit cases
  • Effectively partners with appropriate office staff to keep them informed of any issues
  • Evaluates current and future security services and processes

Qualifications

  • H.S. diploma and at least five years of related experience 
  • Customer service skills and commitment to making the Museum a welcoming and safe space for all visitors from both the campus and the community
  • Proven leadership skills
  • Ability to quickly adjust to changing situations
  • Strong interpersonal and communication skills
  • Attention to detail and sound decision-making skills
  • Dependable and calm under pressure
  • Commitment to an inclusive work environment

Physical Demands / Working Conditions:

  • Ability to lift (50) pounds unassisted.
  • Ability to stand and walk for prolonged periods of time.

Compliance Requirements:

All offers of employment at Mount Holyoke College are contingent upon the suitable results of thorough background checks.   Background checks will be performed for all new employees at the Mount Holyoke College Art Museum (MHCAM).

Special Instructions for Applicants:

Review of applications will begin August 9, 2019 with the expectation of the position beginning on September 20, 2019. However, the job posting will remain open until the position has been filled. 

Apply online by application deadline. Application materials must include 1) a cover letter summarizing interests and qualifications, 2) a complete resume, and 3) contact information for 3 professional references. 

Mount Holyoke College is an Equal Opportunity Employer.

Mount Holyoke College is committed to enriching the educational experience it offers through the diversity of its faculty, administration, and staff members. Mount Holyoke seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, and relevance in a global society. In furtherance of institutional excellence, the College encourages applications from individuals from underrepresented groups, including faculty, staff, and administration of color, diverse gender identities, first generation college students and individuals who have followed non-traditional pathways to college, and individuals with a demonstrated leadership commitment to including diverse backgrounds and perspectives.